What precautions are being taken to protect personal information?
Connect-CTY™ is a service of The NTI Group, Inc. (NTI). NTI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any 3rd party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. NTI only utilizes secure transmissions with its customers.

No confidential information is ever transmitted between NTI and its customers using email or file transfer protocol (FTP), but rather always utilizes either a virtual private network (VPN) tunnel or secure sockets layer (SSL).

Data is hosted in state-of-the-art facilities, which require photo identification, thumbprint recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. NTI also retains an external, independent security firm to perform annual security audits.

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1. What is the Connect-CTY service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
5. Is my telephone number included in the notification database?
6. May I use a cell phone as my notification database listing?
7. What precautions are being taken to protect personal information?
8. Will there be a way to positively identify incoming calls which are made by the city using the system?
9. Will the Connect-CTY service work if I have a call screening system on my phone?
10. If I am a nonresident home or condominium owner, what phone should be listed in the notification database?
11. If I have provided more than 1 phone number, when will the phone numbers be called?
12. My primary phone or my 2nd listing is a cell phone with a nonlocal area code. Will the Connect-CTY service call numbers outside the area?
13. How does the Connect-CTY system respond to busy signals or no-answer situations?
14. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
15. I was not able to listen to the entire call. Is there a way to repeat the message?
16. I answer the phone, but the “hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?