Will the Connect-CTY service work if I have a call screening system on my phone?
There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of preprogramming to allow our town’s telephone number to pass through. We may conduct periodic testing to assure that messages are being delivered to numbers in the notification database.

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1. What is the Connect-CTY service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
5. Is my telephone number included in the notification database?
6. May I use a cell phone as my notification database listing?
7. What precautions are being taken to protect personal information?
8. Will there be a way to positively identify incoming calls which are made by the city using the system?
9. Will the Connect-CTY service work if I have a call screening system on my phone?
10. If I am a nonresident home or condominium owner, what phone should be listed in the notification database?
11. If I have provided more than 1 phone number, when will the phone numbers be called?
12. My primary phone or my 2nd listing is a cell phone with a nonlocal area code. Will the Connect-CTY service call numbers outside the area?
13. How does the Connect-CTY system respond to busy signals or no-answer situations?
14. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
15. I was not able to listen to the entire call. Is there a way to repeat the message?
16. I answer the phone, but the “hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?